Vertex Digital Solutions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. By using our website at vertexdigital.net or contacting us, you agree to the practices described in this policy.
1. Who We Are
Vertex Digital Solutions is a digital marketing and web development agency based at Dubai Silicon Oasis, Industrial Area, Dubai, United Arab Emirates. We operate across the UAE, Qatar, and Morocco.
For questions about this policy or your data, contact us at: contact@vertexdigital.net
2. Data We Collect
We collect personal data only when you voluntarily provide it or when it is generated automatically through your use of our site.
Information you provide directly
- Contact forms: name, email address, phone number, company name, and the message content you submit.
- Newsletter sign-up: email address.
- Service enquiries (WhatsApp or email): any information you include in your message.
Information collected automatically
- Usage data: pages visited, time on site, referring URL, browser type, device type, and IP address — collected via analytics tools.
- Cookies: see Section 6 below.
3. How We Use Your Data
We use the data we collect to:
- Respond to your enquiries and provide the services you request.
- Send you newsletters or marketing updates (only where you have opted in).
- Analyse website usage to improve our content and user experience.
- Comply with legal obligations.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
4. Legal Basis for Processing
We process your data on the following lawful grounds:
- Consent — for newsletters and non-essential cookies.
- Legitimate interests — for responding to enquiries and improving our services.
- Legal obligation — where required by UAE or applicable law.
5. Data Sharing
We may share your data with:
- Service providers who assist us in operating our website or delivering services (e.g. hosting providers, email platforms) — bound by data processing agreements.
- Analytics providers such as Google Analytics, which may process anonymised usage data.
- Legal authorities if required by law or to protect our legal rights.
6. Cookies
Our website uses cookies — small text files stored on your device. We use:
- Strictly necessary cookies — essential for the site to function.
- Analytics cookies — help us understand how visitors use the site. These are only set with your consent.
You can manage or disable cookies in your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site.
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Contact form submissions: up to 2 years, or until our business relationship ends.
- Newsletter subscribers: until you unsubscribe.
- Analytics data: in accordance with the retention settings of the analytics platform used (typically 14–26 months).
8. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Withdraw consent for marketing communications at any time.
- Object to or restrict certain types of processing.
To exercise any of these rights, email us at contact@vertexdigital.net. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
Your data may be processed outside the UAE — for example, by third-party tools with servers in Europe or the United States. Where this occurs, we ensure appropriate safeguards are in place in line with applicable data protection laws.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. Continued use of our site after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Vertex Digital SolutionsIFZA Business Park, Building A2
Nadd Hessa, Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: contact@vertexdigital.net
WhatsApp: +971 58 582 9207